Validity of sale conditions
1.1. Sale conditions establish the rights and obligations that apply when clients of the internet store vanaaegne.ee (hereinafter the Client) purchase goods from the owner of vanaaegne.ee, VanaaegneOÜ (hereinafter the Seller).
1.2. Sale conditions cannot conflict with legislation valid in the Republic of Estonia and are appended with the said norms when necessary (in the case of disputes or lacking information).
1.3. In addition to these sale conditions, the relationship between the Client and Seller is regulated by the Seller’s price list and generally accepted good practices.
1.4. The Seller retains the right to unilaterally change these conditions and the price list for the purpose of improving or reorganizing the efficiency of operations, competitiveness, further development, selection of services and goods. Changes and additions to conditions and price list enter into force from the moment of the said information appearing on the website www.vanaaegne.ee. If the Client placed an order before changes in conditions entered into force, the conditions valid at the time of placing the order will apply to the Client, unless provided otherwise by the law or these conditions.
1.5. The Seller and the Client wish to engage in trade via the website www.vanaaegne.ee under the conditions provided in this document. By placing an order with the internet store at vanaaegne.ee, the Client confirms having reviewed the sale conditions and agrees to them.
2.1. Prices of products sold in the Seller’s online store are displayed in euros without transport costs, they do not and will not include VAT. Vanaaegne OÜ is not liable to value added tax.
2.2. The cost of transport will be displayed for the Client in the shopping cart after selecting a method of delivery.
2.3. The cost of transport depends on the size of the goods ordered and the type of courier selected.
2.4. If an order is placed for more than one unit of goods, the system will automatically calculate transport costs per one product. Transport costs are provided on the Shopping Cart page and on the order confirmation/invoice provided by the Seller.
2.5. If you want to pick the goods up yourself, select “pick-up” when placing an order and the system will automatically remove transport costs from your invoice.
2.6. The Seller reserves the right to adjust prices and offer transport promotionals. If the Client placed an order before changes in price entered into force, the price which was provided on the invoice at the time of placing the order will apply.
Placing the order and paying for goods
3.1. The Client’s shopping cart will be created from the moment the Client clicks the link “Add to cart”.
3.2. You can pay for ordered goods on the basis of the invoice. You can use bank hyperlinks and pay the invoice immediately. You are not obligated to pay the invoice, but you will nonetheless only receive the goods after paying the invoice. If the invoice has not been paid within 3 working days, we will cancel the order.
3.3. The Client cannot change a placed order, i.e. when an order confirmation with an order number has been sent to the Client’s e-mail. To make any changes, contact email@example.com or customer service at +372 58 476 917.
3.4. The sale contract (hereinafter Contract) is deemed concluded, i.e. the order will be executed, if the Client has paid the invoice within 3 working days to the bank account of OÜ Vanaaegne, unless agreed otherwise.
Delivery of products
4.1. When products ordered by the Client are handed over to the courier, the courier will contact the Client to specify the time of delivery.
4.2. The courier will deliver the products to the address provided by the Client at the time of placing the order. The destination cannot be changed later. Goods are transported to the front door of the building; transport within the building can be arranged by a separate agreement.
4.3. Please make sure that contact information provided with the order is correct to avoid delays and misunderstandings with delivery. The Seller and the courier will not be liable for delays and misunderstandings with delivery if the delay or misunderstanding was caused by the Client providing imprecise or incorrect information when placing the order.
4.4. Goods will be delivered to the Client by courier with a delivery note. We strongly recommend that you check the package containing the products before signing the delivery note and in the case that a package is damaged, report this on the delivery note. The Client confirms by signing the delivery note that the packaging was undamaged at the time of delivery and acknowledges satisfaction with the state of the package (the goods are undamaged).
4.5. A product with a damaged package must be returned to the courier and a notice must be sent to firstname.lastname@example.org or call at +372 58 476 917.
4.6. NB! Delivery time is up to 4 weeks!
Cancelling the order and returning the product
5.1. The Client has the right to return the goods within 14 days of receiving the goods.
5.2. The returned goods must be packaged and a written request to make a return must be sent to the Seller at the e-mail address email@example.com within 14 days.
5.3. The payment made for the order that the Client wishes to cancel will be returned to the Client’s bank account within 30 days of submitting a request to the e-mail address firstname.lastname@example.org. Transport cost will not be refunded.
5.4. The Client will bear the costs of returning the goods, except for in cases regarding clause 5.5. The Seller will bear the costs of returning goods if damage could not be detected before the package was opened and the damage was not caused in the process of opening the package or if the goods do not conform to the Client’s order (i.e. wrong product).
5.6. If the returned goods are damaged as a result of the Client improperly using, rebuilding or incorrectly assembling or disassembling the product, or by circumstances caused by the Client’s fault or negligence, the Seller reserves the right to be compensated for the product’s decreased value at the expense of the reimbursement made to the Client for the return of the goods, and reserves the right not to pay transport costs related to returning the goods. If the Client disagrees with claimed decrease in value indicated by an offset refund, he or she has the right to use an independent expert’s assessment to determine the returned product’s value or the guilty party in the situation.
5.7. The Seller reserves the right to cancel the Client’s order if the ordered goods are out of stock and the Client does not accept the replacement product offered by the Seller.
Time and procedure of submitting complaints
6.1. Pursuant to the Law of Obligations, the Client has the right to submit complaints regarding the product’s non-conformity to terms and conditions which appear within 2 years of receiving the goods; in the case of a defect appearing within the first six months, it is presumed that the defect was present at the time of purchase and the seller must determine the nature of the defect.
6.2. In the case of a product defect, the Client undertakes to inform the Seller of the problem at email@example.com and provide the following information:
– name and contact information;
– defect of the product (description, photos if possible);
– order number.
The application must be sent no later than within 2 months of discovering the defect. Upon failure to conform to this deadline without good reason, the Client loses the right to demand that the Seller repair the product or replace a component for free.
6.3. After the complaint is submitted, the Seller undertakes to respond to the Client’s complaint in writing within 15 days.
6.4. The Client can only request money back if the product/component cannot be repaired or replaced; if the reparation/replacement is unsuccessful; if the Seller refuses to repair or replace the product/component without justification or does not do so within a reasonable time after the complaint is submitted; if unjustified inconvenience is caused to the Client with the repairs or replacement of the product/component.
6.7. The Seller is not liable for:
– damages to products caused by the Client’s fault or negligence;
– defects caused as a result of improper use of product;
– natural physical wear and tear of product in the case of regular use.
Liability and force majeure
7.1. The Seller will be liable to the Client for damages caused by the Seller’s violation of these conditions and to the extent provided in legislation valid in the Republic of Estonia.
7.2. The Client will be liable to the Seller for damages caused by the Client’s violation of these conditions and to the extent provided in legislation valid in the Republic of Estonia.
7.3. Neither party is liable for the other party and their behaviour is not deemed a violation of these conditions due to delay or failure to perform any obligation if the parties could not control the reason for this delay or non-performance (force majeure).
7.4. The Seller will not compensate possible moral damages caused to the client by changing the delivery times, prices and other conditions within these conditions.
8.1 The Seller will use information provided by the Client only to perform the order the Client placed. The Seller will not disclose information obtained during placement of orders to third persons, except in cases provided by the law.
8.2. In issues not covered by these conditions, the Client and the Seller will adhere to legislation valid in the Republic of Estonia and other acts regulating the relationship between parties.
8.3. Disputes and conflicts arising from the performance of these conditions will be resolved primarily by negotiations. If disputes arising from the contract cannot be resolved with negotiations, the Client and the Seller have the right to file to the Consumer Protection Board or a court to protect their rights.